This is a frequently asked question?

All appointments require a $20 NON-refundable deposit. However, If you want to reschedule your appointment that is less than  12 hours of your appointment time, you can do that online - in the confirmation email you first received you have the options to change/ reschedule/cancel your appointment

Gift Certificate

For Gift Certificates, 100% of the service value will be redeemed.

There are many scam website sell gift cards, please do not purchase gift cards on other websites.

We do NOT offer online gift card, all gift card must be IN- STORE. Expiration is 1 year from the purchase date. Gift Certificates are not redeemable for cash, and are nonrefundable. Gift Certificates and Gift Cards must be present at the time of service or at the time and must be redeemed in person at the Spa.

what to do if you are lATE ARRIVAL

We understand that it can be difficult at times to arrive on time for appointments. We will try our best to accommodate you; however, out of respect for other clients’ time, we cannot guarantee the full service time if you are late. We will do what we can in the time allowed, or you may need to reschedule if there is not enough time to do the service you want in a shorter time period.

LOST OR STOLEN ITEMS

Azalea Spa is not responsible for lost or stolen items. Please keep all personal items with you.

SICKNESS AND ALLERGIES

If you show up for an appointment and are sick or getting over a sickness, or show signs of severe allergies, this includes but not limited to coughing, sneezing, congestion, you will be refused service and will be charged a $20 fee.

ARRIVAL

Please arrive at your scheduled appointment time and not earlier. Arriving early will not guarantee your service will start before your scheduled appointment time.